TCO Shipping Policy

Last updated: 22 August 2026

At TCO, we want your order to reach you safely, promptly, and in the same beautiful condition as when it leaves our hands. Please read the following shipping information before placing your order.

1. Order Processing

All orders are carefully checked and packed by our team before being handed over to our delivery partners.

• Orders are generally processed within 1–2 working days after payment has been successfully confirmed.

• Orders placed on weekends or public holidays will be processed on the next working day.

• During major campaigns, festive seasons, sales, or promotional periods, processing may take slightly longer due to higher order volumes.

• Once your order has been shipped, you will receive your tracking information through the contact details provided during checkout.

2. Delivery Within Malaysia

We currently offer delivery to addresses within Malaysia.

Estimated delivery time after your order has been dispatched:

• Peninsular Malaysia: approximately 1–3 working days

• Sabah & Sarawak: approximately 3–7 working days

Delivery times are estimates and may vary depending on the courier service, destination, weather conditions, public holidays, peak periods, or circumstances beyond our control.

Please note that delivery to remote or rural areas may require additional time.

3. Shipping Charges

Shipping fees are calculated and displayed during checkout based on your delivery destination and the applicable shipping rate.

From time to time, TCO may offer free shipping promotions or special delivery rates. Any applicable promotion will be clearly stated during the relevant campaign period.

4. Tracking Your Order

Once your parcel has been dispatched, you will receive a tracking number.

You may use the tracking number to monitor your parcel's delivery status through the relevant courier's tracking system.

Please allow some time for the tracking information to be updated after your parcel has been collected by the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient's full name

• Contact number

• Full delivery address

• Postcode

• Any relevant unit, house, building, or floor information

TCO is not responsible for delays, failed deliveries, or additional charges resulting from an incorrect or incomplete delivery address provided by the customer.

If you notice that your delivery information is incorrect, please contact us as soon as possible. We will do our best to assist, but changes may not be possible once the order has been dispatched.

6. Failed Delivery

If a delivery attempt is unsuccessful due to circumstances attributable to the recipient, such as an incorrect address, unavailable recipient, refusal to accept the parcel, or failure to respond to the courier, the parcel may be returned to TCO.

If the parcel is returned to us, additional shipping charges may apply for re-delivery.

7. Delayed, Lost or Damaged Parcels

Once an order has been handed over to the courier, delivery is managed by the appointed delivery partner.

If your parcel appears to be significantly delayed, lost, or has an unusual tracking status, please contact TCO and provide your order number and tracking number. We will assist in following up with the courier.

For parcels that arrive visibly damaged, please contact us as soon as possible and provide clear photographs or videos of:

• The parcel packaging

• The shipping label

• The damaged product

• Any visible damage to the packaging

This will help us investigate the matter with the courier and determine the appropriate resolution.

8. Missing Items

If you believe an item is missing from your parcel, please contact TCO within 48 hours of receiving your order.

Please provide your order number together with photographs or video of the parcel and its contents so that our team can investigate.

9. Pre-Orders & Backorders

For products labelled as Pre-Order, the estimated shipping date will be stated on the relevant product page or promotional material.

If your order contains both ready-stock and pre-order items, your order may be shipped according to the stated pre-order schedule unless otherwise communicated by TCO.

10. International Shipping

International shipping availability may vary depending on the destination country.

Where international shipping is available, applicable shipping charges, estimated delivery times, customs duties, taxes, and other charges will be communicated or displayed during checkout where applicable.

Customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country, unless otherwise stated by TCO.

Please note that international deliveries may take longer due to customs clearance and other factors outside TCO's control.

11. Important Notice

Delivery times provided by TCO are estimates and are not guaranteed delivery dates.

TCO shall not be responsible for delivery delays caused by circumstances beyond our reasonable control, including courier delays, severe weather, natural disasters, public holidays, customs clearance, incorrect delivery information, or unusually high order volumes.

By placing an order with TCO, you acknowledge and agree to the terms of this Shipping Policy.

12. Need Help?

If you have any questions regarding your order or delivery, please contact our Customer Care team through salam@telekung.co

We will always do our best to help make your TCO shopping experience as smooth as possible.

Thank you for shopping with TCO 🤍